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Ethiopian Airlines has been announced as the winner of the 2021 African Airlines Business Travel Award. Ethiopian Airlines, Africa’s largest aviation industry, has won an award for its work in the world-famous Business Travels magazine. This year’s award covers 24 months of customer feedback.
Also highlighted are the effectiveness of airline communication and Covid-19 prevention measures.
Being at the forefront of the combat field against COVID-19, Ethiopian Airlines has transported the most needed medical supplies to over 80 countries since the outbreak.
Ethiopian was one of the few airlines that didn’t quit operation despite border closures and travel restrictions by countries due to the pandemic. As a result, the airline reunited more than 63 thousand stranded citizens of different countries with their families and loved ones.
Timing of the epidemic is included in the treatment of passengers, trustworthiness, and ticket changes. Tewolde G. Mariam, CEO of Ethiopian Airlines, said “the award is a reflection of the airline’s customer satisfaction.”
He said the award is a testament to the success of the airline’s efforts to deliver superior customer service everywhere.
Operating in an incredibly challenging region for airlines, state-owned Ethiopian Airlines evolved over the decade from a national carrier to the first true pan-African airline, based on a strategy that leveraged its hub in Addis Ababa and strategic equity investments in smaller national African operators.
