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Abyssinia Bank has officially launched its new paperless banking service at its newly established Ras Special Branch. The inauguration was attended by the Governor of the National Bank of Ethiopia, Ato Mamo Mehret, the CEO of Abyssinia Bank, Ato Bekalu Zeleke, along with senior executives, employees, and invited guests.
This new system allows customers to transfer funds, deposit and withdraw cash, open accounts, and access other branch services quickly and securely—either independently or with assistance from bank staff.
The service utilizes smart kiosks and tablets, along with fingerprint and facial recognition technologies, significantly enhancing the bank’s service delivery by eliminating time-consuming procedures and making operations faster, more reliable, and more transparent.
Additionally, cash recyclers and bulk deposit machines have been installed at selected branches to provide customers with quick, queue-free service. These machines will be rolled out to all branches in the near future.
The service is available in multiple national languages—Amharic, Afan Oromo, Somali, Tigrinya, Afar, Sidama—as well as English. It is designed to be user-friendly, inclusive, and accessible to all customers, regardless of age, education level, or technological proficiency.
