Ministry Digitizes Services, Joins E-service Platform

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The Ministry of Labor & Social Affairs has digitized its services, joining the Ethiopian e-Services portal, a government platform for online services.

The Ministry took ten of its services online, including registration of trade unions and their leaders, amendment of bylaw registration, collective agreement registration and issuance of competency certificate for occupational safety and health consultancy.

People who require service from the Ministry can log in to the site,, through their e-mail address or phone number, and get online services in Amharic and English languages.

Service requestors can use the service to make appointments and exchange and upload prerequisite documents.

“There had been long delays and frequent visits to the ministry,” said Dereje Taye, communication & public relation director at Ministry of Labor & Social Affairs

“Now clients only have to come to the Ministry to finalize their service requests after everything is processed online,” Dereje told Addis Insight.

The e-service platform was developed by the then Ministry of Communications & Information Technology back in 2012 at the cost of 3.2 million birr.

While there were only five institutions on the platform just two years ago, now there are 36 government institutions on the portal that give various services from finance and taxation to housing and construction.

Issuance of cross border permit for vehicles and issuance of Diplomatic ID cards are the most requested services on the platform.