The Commercial Bank of Ethiopia (CBE) has crossed the 2 trillion birr total deposit mark for the first time in its history, marking a major milestone in line with its five-year institutional strategy.

The achievement was announced during the official opening ceremony of the bank’s annual Customer Service Week.

Speaking on behalf of CBE President Ato Ephrem Mekuria, bank officials said the institution’s decision-making processes and the rollout of new technology-driven services are firmly centered on customer needs.

This year’s Customer Service Week is being observed under the theme “Your satisfaction, our bank’s success!”, highlighting the bank’s commitment to strengthening customer trust and service quality.

According to CBE, the 2017 fiscal year marked a historic turning point, as it was the first time the bank increased its market share across all key performance indicators. During that year alone, CBE mobilized more than 515.5 billion birr in deposits, surpassing the amount accumulated over its previous 77 years within a single fiscal year.

As a result, the bank’s total deposits reached 1.69 trillion birr, while total assets grew to 2.3 trillion birr.

The growth momentum continued into the 2018 fiscal year, with an additional 325 billion birr mobilized in just the first six months, pushing total deposits to the 2 trillion birr milestone.

The bank also reported that 88 percent of the 458 billion birr in loans disbursed during the 2017 fiscal year went to the private sector, underscoring its role in supporting private-led economic growth.

CBE further noted that over 90 percent of its transactions are now conducted through digital banking channels, reflecting a significant shift toward technology-enabled financial services.